Acceptable Use Policy

askghost is an opt-in feedback channel for SaaS operators. To preserve deliverability and protect end users, the following rules apply to all sending activity.

1. Consent

• Recipients must have given prior, verifiable opt-in consent (typically when signing up for the Customer's product).
• Purchased, scraped, or rented address lists are prohibited.
• Cold outreach (sending to addresses without a pre-existing relationship) is prohibited.

2. Content

• The Service is for product feedback and customer research, not marketing broadcast.
• You must not send: phishing, malware, illegal content, harassment, adult content, gambling promotions, or content that violates the AWS SES Acceptable Use Policy.
• Subject lines and sender identity must accurately reflect the sender and the message purpose.

3. Compliance with email standards

• Every message includes a one-click unsubscribe header (RFC 8058).
• Customers must publish DKIM, SPF, and a DMARC policy on their sending domain (askghost provisions DKIM automatically; SPF and DMARC are the Customer's responsibility).
• Bounce and complaint feedback is processed via AWS SES and applied to the Customer's suppression list. Bypassing suppression is prohibited.

4. Rate and volume limits

New tenants are subject to a progressive ramp-up cap (Day 1: 50 / Day 7: 3,000) to protect upstream sender reputation. Plan limits are enforced in real time.

5. Enforcement

Violations may result in immediate suspension, termination, and (where applicable) report to AWS SES Trust & Safety. We reserve the right to refuse service.

6. Reporting abuse

To report abuse, contact [email protected].